asha99 Terms and Conditions
Please read these terms and conditions carefully before using the asha99 platform — they form a binding agreement between you and us.
These terms and conditions ("Terms") govern the use of the asha99 platform and all services under it. By accessing the website or creating an account, you are automatically considered to have accepted these Terms. If you do not agree with any term, please do not use the platform.
Definitions and Interpretation
The following terms used in these conditions carry specific meanings:
1.1 Key Definitions
- "Platform" refers to the asha99 website, mobile site and all associated digital services.
- "User" or "You" refers to any member registered on the platform.
- "We" or "asha99" refers to the organisation that operates this platform.
- "Gaming Activities" refers to slots, sports betting, live casino and any game available on the platform.
- "Bonus" refers to any promotional credit, free spins or other incentive offered by asha99.
- "Wagering Requirement" refers to the obligation to place bets a specified number of times before bonus funds can be withdrawn.
1.2 Applicability of Terms
These terms are drawn up in accordance with the laws of Bangladesh and apply equally to all users of the asha99 platform. Certain sections or services of the platform may have separate additional terms — in that case both sets of terms must be read together.
Account Registration and Eligibility
2.1 Registration Requirements
To open an account with asha99, you must meet the following requirements:
- You must be at least 21 years of age.
- You must provide valid and completely accurate personal information — providing false information will be considered a breach of these terms.
- Only one account per person is permitted. If a person holds multiple accounts, all accounts will be closed and balances may be forfeited.
- The mobile number and email provided when creating an account must be your own.
2.2 Identity Verification (KYC)
asha99 reserves the right to verify a user's identity at any time. Before processing a withdrawal request, we may ask for identity documents (national ID card or passport) and, if necessary, proof of address.
2.3 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. Allowing anyone else to use your account is prohibited. Report any unauthorised access to your account to our support team immediately.
Deposit and Withdrawal Policy
3.1 Deposit
The following payment methods can be used to deposit funds into asha99:
- bKash
- Nagad
- Rocket
- Upay
Deposits are generally credited to your account instantly. If there is a delay due to technical reasons, please contact our support team.
3.2 Withdrawal
The following conditions apply to withdrawals:
- Minimum withdrawal amount: ৳1,000.
- Withdrawal requests are generally processed within 30 minutes to 3 hours.
- Withdrawals can only be made via the same payment method used for the most recent deposit.
- Large withdrawal amounts may be temporarily held until KYC verification is completed.
3.3 Currency
All transactions will be conducted in Bangladeshi Taka (BDT / ৳).
Bonuses and Promotional Offers
4.1 Welcome Bonus
New users are eligible to receive a 100% bonus up to a maximum of ৳20,000 on their first deposit. For example:
- Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
- Deposit ৳42,000 or more → maximum ৳20,000 bonus → total balance ৳62,000.
4.2 Wagering Requirement
To withdraw the welcome bonus, the bonus amount must be wagered 15 times (15x). Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
4.3 General Bonus Rules
- Each bonus offer has its own validity period — any bonus that has expired will be cancelled automatically.
- Using multiple accounts to take advantage of bonuses will result in all associated accounts being closed.
- asha99 reserves the right to modify, suspend or cancel any existing bonus offer at any time.
- In cases where asha99 determines that bonus terms have been breached, the bonus and any associated winnings will be forfeited.
Gaming Rules
5.1 Fair Play
asha99 is committed to ensuring fair play across all gaming activities. Third-party software providers on our platform deliver gaming services to the highest standard.
5.2 Prohibited Activities
The following activities are strictly prohibited on asha99:
- Using any form of fraudulent activity or system exploitation.
- Playing games using bots, scripts or automated software.
- Colluding with other players to manipulate outcomes.
- Placing strategic bets for the purpose of laundering bonus funds (bonus hunting).
- Intentionally exploiting technical errors on the platform.
5.3 Technical Errors
If a technical error results in an abnormal winning outcome, asha99 reserves the right to void the result of that round. Any decision in this regard will be considered final.
VIP Program and Rewards
6.1 VIP Tiers
The asha99 VIP program has 5 tiers, each offering a weekly cashback benefit:
- Bronze: up to 0.2% cashback per week.
- Silver: up to 0.4% cashback per week.
- Gold: up to 0.6% cashback per week.
- Platinum: up to 0.8% cashback per week.
- Diamond: up to 1.0% cashback per week.
6.2 Tier Progression
Users can advance to higher VIP tiers through regular and active participation in gaming activities. asha99 reserves the right to change the structure of the VIP program at any time.
6.3 Cashback Payments
Weekly cashback will be credited to your account each week according to the scheduled timetable. No wagering requirement applies to cashback — however, a minimum cashback amount must be met before it is eligible for withdrawal.
Responsible Gaming
7.1 Our Commitment
asha99 firmly believes in responsible gaming. We want our users to enjoy gaming as a form of entertainment — not as a source of financial stress.
7.2 Self-Control Features
asha99 provides users with the following self-control features:
- Setting deposit limits (daily / weekly / monthly).
- Temporary break facility (cooling-off period).
- Self-Exclusion — the option to restrict your account for a set period or permanently.
To learn more about responsible gaming, visit our Responsible Gaming page.
7.3 Protection of Minors
asha99 strictly ensures that no minor (anyone under 21 years of age) is able to use this platform. Parents and guardians are advised to keep their login details out of reach of their children.
Privacy and Data Protection
8.1 Collection of Personal Information
asha99 collects users' personal information for the purposes of registration, transactions and customer support. This information is stored on secure, encrypted servers.
8.2 SSL Encryption
Our platform uses SSL (Secure Sockets Layer) encryption technology to keep all data transfers secure. Your financial and personal information is handled with the highest level of security.
8.3 Disclosure to Third Parties
asha99 does not sell user information to third parties. However, necessary information may be disclosed where required by law or at the request of authorities. For more details, please read our Privacy Policy.
Account Suspension and Closure
9.1 Suspension by asha99
asha99 reserves the right to suspend or close any account in the following circumstances:
- If any clause of these terms is breached.
- If registration is completed using false or misleading information.
- If there is suspicion of fraudulent activity.
- If KYC verification is not completed or the user refuses to provide documents.
- In the case of an account that has been inactive for a long period.
9.2 Closure by User
If a user wishes to close their own account, they can contact our 24/7 live chat support. Any valid balance may be withdrawn before the account is closed.
Limitation of Liability
10.1 Service Guarantee
Although asha99 strives to provide uninterrupted and error-free service, it is not liable for temporary disruptions due to technical maintenance or unforeseen circumstances.
10.2 Third-Party Software
Third-party game provider software is used on the asha99 platform. asha99 has limited liability for the performance or potential errors of this software.
10.3 Liability for Financial Loss
asha99 is not responsible for any potential financial losses resulting from participation in gaming activities. Users make their own decisions before placing bets and remain aware of the risks involved.
Dispute Resolution
11.1 Complaints Process
If you have a complaint about any matter, please contact our customer support team first. We are committed to resolving any complaint promptly and fairly.
Contact us for support:
- Live Chat: Support available in Bengali 24 hours / 7 days.
- Email: [email protected]
11.2 Final Decision
The decision of the asha99 management board shall be considered final in all disputes. We review all complaints impartially.
Changes to Terms
12.1 Right to Amend
asha99 reserves the right to change, add to, or cancel these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.
12.2 User Notification
For important changes, asha99 will endeavor to notify registered users via email or through a notification on the platform. However, it is the user's responsibility to review the terms and conditions regularly.
12.3 Continued Use
If you continue to use the platform after updated terms and conditions are published, you will automatically be considered to have accepted the new terms.
Contact & Support
Contact us for any questions or clarifications regarding these rules and terms and conditions:
Live Chat Support
Support available in Bengali 24 hours a day, 7 days a week.