asha99 Privacy Policy

01 Introduction

Welcome to the asha99 platform. We, the authority operating asha99, are committed to protecting the privacy of our users. This privacy policy informs you of what types of information we collect when you use our website https://asha99.lat, how that information is used, how it is kept secure, and when or with whom it is shared.

This privacy policy has been prepared in accordance with the applicable data protection regulations of Bangladesh and international best practices. By using our platform, you are considered to have read, understood, and agreed to the terms of this privacy policy.

We believe that transparency and trustworthiness are the foundation of a lasting relationship. It is therefore our responsibility to keep you fully informed about how we manage your information.

02 Information Collection

We may collect information about you in various ways. The types and sources of information collected are described in detail below.

2.1 Information You Provide

We collect the following information when you actively complete the actions below:

• At account registration: full name, email address, mobile number, date of birth, and login credentials.
• During identity verification (KYC): a copy of your national identity card or passport, and other applicable documents.
• During financial transactions: payment method details — such as bKash, Nagad, Rocket, or Upay account numbers and transaction history.
• During customer support: messages you send, complaints, and records of communication.
• When completing responsible gaming forms: information related to self-exclusion or limit setting.

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identity.
• Browser type, version, and operating system.
• Your browsing activity on the website, pages visited, and time spent on each.
• Login date and time, and session data.
• Referral URL (the source through which you arrived at our site).
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Identity verification service providers.
• Fraud prevention and security analysis services.
• Transaction confirmation information from payment processors such as bKash, Nagad, Rocket, and Upay.

03 Use of Information

We use the information we collect for legitimate business and service-related purposes. Those purposes are clearly stated below:

• Account management: To create, verify, and keep your account active.
• Service delivery: To correctly provide all platform features including betting, casino games, deposits, and withdrawals.
• Processing financial transactions: To complete deposits and withdrawals securely.
• Customer support: To properly resolve your questions, complaints, or requests.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Legal compliance: To comply with applicable laws, regulations, and regulatory directives.
• Platform improvement: To conduct analysis for improving our service quality and user experience.
• Promotional communications: Subject to your consent, to inform you of relevant bonuses, offers, and updates.
• Responsible gaming: To identify risks of excessive play and to provide support where needed.

04 Data Storage and Security

To ensure the security of your information, asha99 has put in place technical and organizational measures that meet international standards.

4.1 Technical Security Measures

• SSL encryption: All information sent to and received from our platform is protected by 256-bit SSL/TLS encryption.
• Firewall and access control: Advanced firewalls and strict access control measures are in place to prevent unauthorized access.
• Data encryption: Sensitive information stored on our systems (such as passwords and financial details) is kept in encrypted form.
• Regular security reviews: Our systems undergo regular security audits.
• Two-factor authentication: Two-factor authentication (2FA) is available to enhance account security.

4.2 Data Retention Period

We retain your information only for as long as it is necessary. Specifically:

• For active accounts: for as long as the account remains active.
• For closed or inactive accounts: for the period required by legal obligations.
• Financial transaction records: for the period prescribed under Anti-Money Laundering (AML) regulations.

05 Sharing Information with Third Parties

We take your personal privacy very seriously. Information may be shared only with the parties listed below, and only in limited and necessary circumstances:

5.1 Service Provider Partners

We work with selected third-party service providers to operate our business. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers. These partners are bound to use information only for specified purposes and in accordance with our instructions.

5.2 Legal Obligations

We may be required to disclose necessary information in response to a valid order or request from a court, regulatory authority, or law enforcement agency.

5.3 Business Changes

In the event of a future merger, acquisition, or sale of the business, user information may be transferred to the relevant new entity. We will notify you in advance in such circumstances.

5.4 With Your Consent

For any sharing of information beyond the reasons stated above, we will obtain your explicit consent beforehand.

06 Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Indispensable for maintaining login sessions and operating the platform's core functions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect website usage statistics to help improve the platform.
• Security cookies: Used to detect fraud and unauthorized access.

6.2 Cookie Management

You can control your preference to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work correctly.

07 Your Rights

As a user of the asha99 platform, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You have the right to have inaccurate or incomplete information about you corrected.
• Right to erasure: Subject to meeting certain conditions, you may request that your personal information be deleted.
• Right to restrict processing: In certain circumstances, you may ask for the processing of your information to be temporarily suspended.
• Right to data portability: You may request your information in a commonly used and machine-readable format.
• Right to object: You have the right to object to the use of your information for marketing purposes.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

08 Protection of Minors

asha99 is a responsible gaming platform. Our services are intended only for those aged 21 and above. We actively prevent minors from creating accounts or using our services.

If we confirm that a minor's information has entered our system, we will take immediate steps to delete that account and all associated information. If you suspect that a minor is using our platform, please notify our support team immediately.

09 Policy Changes

asha99 reserves the right to update or amend this privacy policy at any time. This policy may be revised in line with changes to our services, technology, or legal requirements.

If any significant changes are made, we will notify you in the following ways:

• By posting a clear notice on the website.
• By sending a notice to your registered email address.
• By updating the "Last Updated" date at the top of the page.

If you continue to use the platform after the revised policy has been published, you will be considered to have consented to those changes. We therefore recommend that you revisit this page regularly.